Terms and conditions of sale

The present general conditions govern all contractual relations between the company L’ENTREPOT DE L’ELECTRO MENAGER, whose head office is located at “Le siala bas, Route de Mazamet, 81100 Castres, France”, and customers placing orders on the online store entrepot-electro.com. The company reserves the right to modify these conditions at any time. By placing an order, customers accept the general terms and conditions in force at the date of their order. The services of entrepot-electro.com are reserved for persons legally capable of entering into contracts under French law. Products are intended for personal use.

Article 1 – Acceptance of the General Terms and Conditions of Sale

The customer declares to have read and accepted the present terms and conditions before placing an order. Validation of the order implies acceptance of these conditions. In the absence of proof to the contrary, the data recorded by entrepot-electro.com constitutes proof of all transactions.

Article 2 – Ordering

The customer is responsible for correctly completing the online order form, including product references, quantities, personal details and delivery address. In the event of a data entry error, entrepot-electro.com will not be held responsible for delays or impossibility of delivery. The customer will be responsible for any reshipment costs incurred as a result of an input error.

The customer can check the details of his order and its total price before sending it to entrepot-electro.com, and has the possibility of modifying or cancelling the order before its sending. Entrepot-electro.com will acknowledge receipt of the order by email or post. The order will be final only after the debit of the customer’s bank account in case of payment by credit card or upon receipt of the bank transfer.

entrepot-electro.com reserves the right to refuse an order in the event of an ongoing payment dispute or non-payment of a previous order. Contractual information will be confirmed in writing at the latest at the time of delivery.

Article 3 – Availability

Our offers of products and prices are valid as long as they are visible on the site and within the limits of available stocks. Each product is accompanied by a description sheet drawn up by entrepot-electro.com on the basis of the manufacturer’s data, together with an indication of its availability. If a product is unavailable after the order has been placed, the customer will be informed by email or telephone. entrepot-electro.com may offer a similar product at an identical price. If the customer refuses the substitute product, he may cancel his order by sending an email to contact@entrepot-electro.com or via the contact form on the site. If the customer’s bank account has been debited, entrepot-electro.com will refund the full amount of the order by the same means of payment used for the order. The refund will be made within a maximum of 14 days from the date of refusal of the substitute product.

Article 4 – Products

The customer is informed that there may be differences between the photos of the products on the site and the actual products (color, size, etc.).

Article 5 – Prices

The prices of the products and services offered on the entrepot-electro.com site are expressed in euros, all taxes included, excluding processing and shipping costs. These costs can be consulted on the site. L’ENTREPOT DE L’ELECTRO MENAGER reserves the right to modify its prices at any time, but undertakes to apply the rates in force when the order is registered, subject to product availability. Products remain the property of L’ENTREPOT DE L’ELECTRO MENAGER until full payment has been received. From the moment of collection or receipt of the order by the customer or his representative, the risks of the goods are transferred to the customer.

Article 6 – Delivery and delivery times

Products purchased on the site can be delivered in France and anywhere else in the world. The order will be delivered to the address indicated by the customer as the delivery address.

The delivery time includes the verification of information, processing of payment, preparation of the order and collection by the carrier. This time is generally less than 72 hours (working days), but may be extended in the event of product unavailability or force majeure. In all cases, entrepot-electro.com may not delay shipment for more than 30 days after the date initially scheduled.

The customer may cancel the order at any time prior to shipment by sending a request by email to entrepot-electro.com or via the “Contact Us” form on the site.

Delivery time depends on the mode of transport chosen by the customer at the time of ordering. entrepot-electro.com offers several delivery options:

– Mondial Relay: Collection of the parcel within 48 to 72 hours of dispatch from the chosen relay point. Costs depend on the product (weight, price, etc.).
– Colissimo: Delivery within 48 hours in mainland France via La Poste. A Colissimo tracking number will be provided. Costs depend on the product (weight, price, etc.).
– GLS, DPD, TNT: Reserved for bulky products.
– Chronopost: Next-day delivery before 1pm, available as an option.

All orders placed before 12pm (working day) will be processed and dispatched the same day if products are available (excluding orders paid by bank transfer – see article 2). Orders placed on weekends or public holidays will be processed on the next working day.

Article 7 – Checking packages on delivery

The customer must immediately check for visible damage upon delivery. In the event of damage (damaged, open package, etc.), the customer may refuse the product or accept it with reservations. He must confirm this refusal or these reservations by registered letter with acknowledgement of receipt to the carrier and by email to contact@entrepot-electro.com or via the “Contact us” form on the site within three working days of delivery.

To obtain a replacement or refund of the product, the customer must follow the procedure described in article 16.

Article 8 – Payment

L’ENTREPOT DE L’ELECTRO MENAGER offers the buyer two payment options for ordering and paying for its products:

1. Payment by bank transfer :

– The buyer selects the products, modifies if necessary, checks or enters a new delivery address.
– Shipping costs and the name of the carrier are calculated and submitted to the buyer.
– The buyer selects “Payment by bank transfer” and verifies all information, accepts the general terms and conditions of sale by ticking the corresponding box, then validates the order by clicking on “Confirm my order”.
– An order form confirming registration is sent to the buyer.
– To finalize payment, the buyer must contact his bank to transfer the amount of the order to L’ENTREPOT DE L’ELECTRO MENAGER‘s account.
– As soon as the transfer is received, the order is processed and the buyer is informed by email. Products are dispatched at the earliest 2 working days after receipt of the transfer, subject to availability.

2. Secure payment by credit card (via Banque Populaire):

– The buyer selects the products, modifies if necessary, checks or enters a new delivery address.
– Shipping costs and the name of the carrier are calculated and submitted to the buyer.
– The buyer selects “Payment by credit card” and verifies all information, accepts the terms and conditions of sale by ticking the appropriate box, then validates the order by clicking on “Confirm my order”.
– The buyer is redirected to Banque Populaire’s secure interface to enter his/her personal VISA or credit card details.
– If the payment is accepted, the order is recorded and the contract definitively formed. Payment by credit card is irrevocable.
– In the event of fraudulent use, the purchaser may demand cancellation of the payment, and the sums paid will be credited back or refunded. The bank must reimburse the amounts deducted fraudulently within a maximum period of one month following receipt of the buyer’s written objection.

Article 9 – Withdrawal

In accordance with the provisions of the law of January 6, 1978 relating to data processing, files and freedoms and within the framework of the simplified standard N°48, the automated processing of nominative data carried out starting from the site was the subject of a declaration near the National Commission of Data processing and Freedoms (CNIL – www.cnil.fr). entrepot-electro.com applies strictly the law as well as the deontological principles which result from it as for personal information which you can be brought to communicate to us within the framework of an order placed on our Internet site.

The personal data collected when you register for the newsletter, create and submit written comments (including photographs and videos) are used to allow entrepot-electro.com to identify the authors. Your personal data will not be passed on to third parties by entrepot-electro.com unless you have given your express permission on the site. In accordance with article 34 of the French Data Protection Act of January 6, 1978, you have the right to access, modify, rectify and delete any data concerning you. You can exercise this right by contacting us at contact@entrepot-electro.com or via the “Contact us” form on the site. You can unsubscribe at any time, either by clicking on the link in all e-mails, or by going to the My Account section of the site.

Article 16 – Non-conformity of a product upon delivery

If the product delivered does not correspond to the order or arrives damaged, entrepot-electro.com undertakes to replace or refund the product at no cost to the customer.

The customer must inform entrepot-electro.com of the refusal of delivery or the lack of conformity within 48 hours of delivery (or refusal of delivery) by sending an email to contact@entrepot-electro.com or via the site’s contact form. The message must include the product concerned and the reasons for the refusal or complaint.

The customer must also follow the procedure for making reservations with the carrier, as described in article 7. The return of a product requires the prior agreement of entrepot-electro.com.

The non-conforming product must be returned or collected by entrepot-electro.com in the condition received, unopened if a seal is present, and in its original packaging with all elements and accessories delivered (instructions for use, various accessories). entrepot-electro.com will proceed with the refund or replacement once the product returned in good working order.

Return shipping costs incurred by the customer will be reimbursed by entrepot-electro.com upon presentation of receipts.

The refund, exchange or credit note will be issued within a maximum of 14 days of the return of the non-conforming product.

Any other product defect is covered by the commercial and/or legal warranty, as specified in articles 17, 18 and 20.

Article 17 – Legal warranties owed by the Vendor

The Vendor guarantees goods against defects in conformity in accordance with articles L.211-4 et seq. of the French Consumer Code. These provisions do not exclude the Buyer’s right to bring an action resulting from redhibitory defects, in accordance with articles 1641 to 1649 of the French Civil Code, subject to proof of the hidden defect.

The Seller is liable for defects of conformity and latent defects, in accordance with the law. The Buyer benefits from the following provisions:

– Article L 211-4 of the French Consumer Code: The Vendor must deliver goods in conformity with the contract and be liable for defects in conformity present at the time of delivery, as well as for defects resulting from packaging, assembly instructions or installation when the latter is under his responsibility.
– Article L 211-5 of the French Consumer Code: To be in conformity, the good must :

1. Be fit for the use usually expected of similar goods and, where applicable, correspond to the description given by the Seller and possess the qualities presented by the latter;
2. Present the qualities that a Buyer may legitimately expect in view of the public statements made by the Seller, the producer or their representative.
– Article L 211-12 of the French Consumer Code: Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.
– Article 1641 of the French Civil Code: The Vendor guarantees against hidden defects which render the goods unfit for their intended use, or so diminish this use that the Purchaser would not have purchased them, or would have paid a lower price for them, had he been aware of them.
– Article 1648 al 1 of the French Civil Code: The action resulting from redhibitory defects must be brought by the Buyer within two years of the discovery of the defect.

In accordance with article L 211.16 of the French Consumer Code, any repair covered by the warranty and immobilizing the equipment for more than seven days extends the duration of the initial contractual warranty.

Article 18 – Commercial warranty provided by manufacturers

In addition to the legal warranties provided by the Vendor, certain products sold may benefit from a commercial warranty offered by the manufacturer. The scope and duration of this warranty vary according to product and brand. This commercial warranty is assumed directly by the manufacturer and not by the Vendor. Consequently, the Buyer is encouraged to carefully consult the instruction manual supplied with the products, as well as the specific conditions of the manufacturer’s warranty. This information is available in the manual or on the manufacturer’s website. To benefit from this commercial warranty, the Buyer must contact the manufacturer directly, not the Vendor. The Vendor cannot be held responsible if the manufacturer refuses to apply the warranty.

To benefit from the commercial warranty, it is imperative to keep the purchase invoice, the original packaging and all product accessories.
If the original packaging is missing, the Vendor cannot be held responsible for any breakage due to transport, and repackaging costs may be invoiced.
Warranty exclusions are those specified in the manufacturer’s contractual warranty conditions.
No exchange will be granted for products returned incomplete (instructions, accessories, etc.), without their original packaging or with damaged packaging. Products must be returned with the invoice.

Article 19 – Environment

For any purchase of a new product subject to the provisions of the decree of July 20, 2005 (WEEE regulation), the customer can deposit the old product of the same category in the premises of entrepot-electro.com or in the selective collection points set up by the municipalities for the treatment of waste electrical and electronic equipment, or in the local waste collection centers.

Article 20 – Applicable law – Disputes

These General Terms and Conditions and the relationship between the CLIENT and the SELLER are governed by applicable law.

In the event of a dispute, only the competent courts will be designated.

However, before resorting to an arbitral or state judge, negotiation will be privileged in a spirit of loyalty and good faith in order to reach an amicable agreement in the event of a dispute relating to the present contract, including its validity.

The party wishing to initiate the negotiation process must inform the other party by registered letter with acknowledgement of receipt, specifying the elements of the dispute. If the parties fail to reach agreement within fifteen (15) days, the dispute will be submitted to the competent court.

Throughout the negotiation process and until its conclusion, the parties undertake to refrain from taking legal action against each other in respect of the dispute in question. By way of exception, the parties may bring the matter before a court of summary jurisdiction or apply for an injunction. Such action does not entail waiver of the amicable settlement clause, unless expressly agreed otherwise.

Article 21 – Cookies

In order to serve you better, we measure the number of pages viewed, the number of visits, as well as the activity of visitors on the site and their frequency of return. To do this, we use “cookie” technology, issued by AT Internet’s audience measurement solution.